Found on CMLsi:Disappearance of the Librarian

excerpt from Blatant Berry: The Vanishing Librarians

"Our reference services and the desk from which they were delivered are gone, too, replaced by wandering “librarians,” with or without an MLS. They are supposed to be proactive in searching out patrons in need but are too often summoned on walkie-talkies or terminals to come to the aid of only those who ask or to respond to the few inquiries that arrive online. Of course, we need fewer and fewer of these librarians, because patrons are urged to do it all for themselves, via Google, PACs, or whatever they discover through our terminals or their own laptops and PCs."

Sound familiar?

via Library Journal