Have you noticed the Ford commercial about the onboard device that acts like Mapquest or Google Maps? You speak to it (“find nail salons”, for instance) and you see all of the nail salons in your area. Well something about that commercial made me wonder how this technology well effect the way customers will want to use our virtual services in the future. Could I be driving along (or just near a computer or cell device with Internet access) and say, “ask the library which branch has in a copy of Jewel, by Beverly Jenkins”, and be told, “Shepard at fifth and Nelson. Do you want to pick it up there or somewhere else?”, and whatever the response, it is done? That is, I am connected to the branch to have it held, or an express reserve (pops up on the staff screen in its own window – just like regular pop-ups) is placed so that the item is pulled and placed in the next delivery.
Thursday, June 5, 2008
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